Last updated: May 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and PingRack ("Company", "we", "us") governing your use of PingRack's hosting services, website, and customer portal. Please read these Terms carefully before placing any order.
By creating an account, placing an order, or using any PingRack service, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are using our services on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms. In that case, "you" refers to both you and the entity you represent.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a notice on our website at least 14 days before the changes take effect. Your continued use of our services after that date constitutes acceptance of the updated Terms.
PingRack provides virtual private servers (VPS), dedicated servers, managed hosting, colocation, and related infrastructure services from our data centre in Noida, India. We offer both KVM-based VPS and bare-metal dedicated server solutions with various configurations and billing options.
All services are provided on an "as-is" basis subject to availability. We will make commercially reasonable efforts to ensure continuous service availability and to provide the specifications described in your service order. Service specifications including CPU, RAM, storage, and bandwidth allocations are as described at the time of purchase.
We reserve the right to modify service features, pricing, and availability with reasonable notice. Significant changes that adversely affect existing customers will be communicated at least 30 days in advance, and affected customers may terminate their service without penalty during that notice period.
All services are prepaid. Monthly services are billed in advance at the beginning of each billing cycle. Annual services are billed in full upfront. Your service begins upon receipt of payment confirmation. Invoices are issued electronically via email.
Prices are quoted inclusive of applicable taxes unless stated otherwise. Indian customers will receive GST-compliant invoices. Payment must be received by the due date shown on your invoice to avoid service interruption. We accept UPI, credit/debit cards, net banking, PayPal, and cryptocurrency.
In the event of failed payment, we will make two additional attempts on successive days before suspending your service. Services suspended for non-payment may be terminated after 7 days if payment is not received. Terminated services may result in permanent data loss; we strongly recommend maintaining current payment methods.
You agree to use PingRack services only for lawful purposes and in accordance with our Acceptable Use Policy (AUP). You are responsible for all activity that occurs under your account. You must not use our services to violate any applicable laws, infringe intellectual property rights, or cause harm to third parties.
Prohibited uses include, but are not limited to: sending unsolicited email (spam), hosting malware or phishing content, conducting DDoS attacks, cryptocurrency mining without prior written approval, and hosting content that is illegal in India or your country of residence. The full list of prohibited activities is set out in our AUP.
We reserve the right to suspend or terminate services immediately and without notice if we determine, in our sole discretion, that you are engaging in prohibited activities. You will not be entitled to a refund in such circumstances.
PingRack guarantees 99.9% monthly network and power availability for VPS services, and 99.99% for dedicated servers, measured on a calendar month basis. This SLA excludes scheduled maintenance windows (announced 48 hours in advance), events beyond our reasonable control (force majeure), and customer-caused outages.
If we fail to meet the SLA, you are entitled to service credits calculated as follows: for each full hour of downtime beyond the SLA threshold, you will receive credit equivalent to one day of your monthly service fee. Credits are applied to your next invoice and have no cash value.
To claim an SLA credit, you must submit a support ticket within 14 days of the incident with relevant details. Credits are our sole and exclusive liability for service unavailability. Total credits in any calendar month shall not exceed 30 days of your monthly service fee.
To the maximum extent permitted by applicable law, PingRack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use our services.
Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you for the specific service giving rise to the claim during the three (3) months immediately preceding the date the claim arose.
You acknowledge that the limitations of liability in these Terms are a fundamental element of the basis on which we provide services to you, and that we would not be able to offer services at the pricing we do without these limitations.
You may cancel your service at any time through your customer portal or by contacting support. Monthly services will continue until the end of the current billing period — no pro-rated refunds are issued for partial months unless you are within the 7-day money-back guarantee period for new VPS orders.
We may terminate your account immediately if you breach these Terms or the AUP. We may also terminate your account with 30 days' notice for any reason. In the latter case, we will provide a pro-rated refund for unused time. Upon termination, you must ensure all data is retrieved from your server — data will be permanently deleted within 30 days of termination.
These Terms are governed by and construed in accordance with the laws of India, specifically the Information Technology Act 2000, the Indian Contract Act 1872, and other applicable Indian legislation. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Gautam Buddha Nagar (Noida), Uttar Pradesh, India.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall continue in full force and effect. These Terms constitute the entire agreement between you and PingRack with respect to the subject matter hereof.